Our Policies Customer service is important to us. We want your shopping experience to be fast, friendly and most importantly secure. Our on-line shop front is operated by Blue Parcel. Blue Parcel pricing Gifts industry and therefore is carefully monitored by our staff to provide our customers with the latest, competitive prices. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st July 2000. Product prices are dynamically updated by our in house purchasing system when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price if possible. Blue Parcel Warranty & Returns Policy Our returns and warranty policy is listed below. Please read this carefully before purchasing from Blue Parcel. Returning Product for Service or Replacement An SKU number must be obtained from our customer service department before any goods are returned. The SKU number must be clearly written on the shipping label and a copy of the original invoice must be supplied when ever possible. Click here to view your past orders and to print your invoices. All costs incurred in returning the product to us for repair, replacement or credit are your responsibility. Warranty on all equipment will be the manufacturers warranty and at the manufacturers discretion. It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. You must not write on or attach labels to the product being returned. We accept no responsibility for goods lost in transit. It is your responsibility to insure them. We will not accept goods sent to us as receiver pays or without a clearly marked SKU number. If an SKU number can't be identified Blue Parcel will be unable to accept delivery of the returned goods. An SKU number does not guarantee credit, repair or replacement. It is simply an authorization to return goods to us.
Returning Product for Credit An SKU number must be obtained from our customer service department before any goods are returned. Products are non-refundable once opened. Please check the specifications and compatibility of the goods being ordered to ensure they are what you require as we do not supply goods on a trial basis. We are happy to advise on the compatibility or suitability of the equipment being purchased. We cannot, however, guarantee that it will work in your system and we take no responsibility that it will meet your requirements. We do not refund or credit for incorrect choice. Items that are being returned for credit MUST be unopened in their original undamaged/unmarked packaging, and will incur a restocking fee of a minimum of 10%. NO credit is available for any freight paid. No goods will be accepted for refund or credit after 7 days from the date of invoice.
General Conditions We reserve the right to refuse any returns that: -
- are incomplete or missing parts; or
- are not returned in their original packaging,
- show signs of physical damage to the product or its packaging.
- do not include a valid Return Authorisation Number on the shipping label.
- have an expired Return Authorisation Number.
If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:- refuse to accept delivery of the product, direct the courier to "Return goods to sender" and notify our Customer Service staff immediately. Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement. |